Frequently asked questions
Unless otherwise stated, the validity of our vouchers will not expire until one year after the date of issue - so you can take some time to redeem yourself and wait for your favorite season! A cash transfer is never possible.
Reservations are only valid in written form - ie by fax, mail or post. There is also a deposit of € 150.00 (summer) and € 300.00 (winter) per room. After receipt of payment your reservation is fixed - the international hotel contract conditions apply. If there are several reservations for one and the same room, we kindly ask for your understanding that we prefer the previous booking. Unfortunately, we can not guarantee certain room numbers and floors!
Our account details:
We will gladly accept your credit card details and book the amount for you.
With the Eder you can pay with the following means of payment: Cash, debit card (A, D, NL), American Express, Visa, Mastercard or Eurocard or free transfer.
Cancellations are only valid in writing - you will receive a confirmation from us. The terms of the Austrian hotel contract conditions apply. For a short-term cancellation (if we can not allocate the room otherwise) as well as for early departure, we have to charge the price for the entire stay. In the summer a free cancellation is possible up to 7 days before arrival, in winter up to 14 days before arrival. For Christmas and New Year we have a free cancellation until 21 days before arrival.
We therefore recommend the conclusion of a travel cancellation insurance. It covers all cancellation costs in case of accident, death of the insured person or his family members prior to arrival or during the stay. Please ask us - we will inform you more closely!
Bringing dogs or other pets with you is possible with overnight stays in all rooms with an extra charge of € 15, - per night (without food) with advance reservation. But please understand that no dogs are allowed in the restaurants (with the exception of the inn) and in the spa area.
We accept the following means of payment: cash, debit or credit cards (American Express, Visa, Mastercard, Eurocard or transfers free of charge)
Wireless LAN is available in the hotel lobby - in the rooms you can log in via network cable or directly.
In summer, our enclosed Bikeraum, in winter our ski room is available, which also offer for the drying of your hiking or skiing equipment.
You can usually book your room from 3 pm, but if you arrive after 6 pm we ask you to let us know in advance. On the day of departure we will provide you the room until 11.00 o'clock. We also ask you to arrange the arrival and departure in winter for a weekend.
The extra charge for single room is € 20,00 per night.
All our rooms are non-smoking. Furthermore, the entire dining room is a non-smoking area. However, smoking can be enjoyed on the terrace.